Accessibility policy

Accessible Service Plan

The United Steelworkers union is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with any assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons.

We will notify customers of this at Reception.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, United Steelworkers CNO will promptly notify customers. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be made publicly available at Reception and/or building foyer, as appropriate.


United Steelworkers will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.

Staff at Reception will be trained.

Staff will be trained during their probationary period on Accessible Customer Service.

Training will include

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer services standard
  • United Steelworkers CNO’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing United Steelworkers CNO’s services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way United Steelworkers provides services to people with disabilities can provide feedback by phone at (416) 487-1571 or by email at

All feedback, including complaints, will be directed to Management/Administration personnel for immediate response.

Customers can expect to receive a response within 5 business days.

Notice of availability

United Steelworkers will notify the public that our documents related to accessible customer service are available upon request by posting a notice at Reception.

Modifications to this or other policies

Any policy, practice or procedure of United Steelworkers that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

Accessibility Report 2014


AODA Self-Certified Accessibility Report

 Question  Answer
1Is your organization complying with the requirements of the Customer Service Standard that came into effect prior to this report?YES
2Do you have policies, practices and procedures on providing goods or services to people with disabilities?YES
3Have you established and documented a process to receive and respond to feedback on how your goods or services are provided to people with disabilities, including actions that you will take when a complaint is received?YES
4When asked, do you provide tailored emergency response information for your employees who have disabilities?YES
5Do you make your accessibility policies available to the public?YES
6Have you established, implemented, maintained and posted a multi-year accessibility plan?YES
7When asked, do you provide emergency procedures, plans or public safety information to the public in an accessible format?YES
8Do your new internet websites and the content in them conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A?YES
9Do you ensure that every person who deals with the public or other third parties on behalf of your organization, and every person who participates in developing your policies, practices and procedures on providing goods or services, receives training about providing goods or services to people with disabilities?YES

This is a copy of the report filed with the Government of Ontario on July 7, 2014 10:08:07 PM

Certification ID: SCR659544